Supports PTC’s Vision for Solutions that Span Product and
Bangalore, India: September 6, 2011 – PTC (Nasdaq: PMTC),
The Product Development Company®, today announced it has acquired 4CS
Solutions, Inc., a developer of warranty management and service lifecycle
management software. The acquisition broadens PTC’s portfolio of solutions for
product support and service organizations, and supports PTC’s vision for
solutions that span both product and service lifecycles. 4CS was privately-held
and terms of the deal were not immediately disclosed.
Original equipment manufacturers (OEMs) often lose valuable
insight into product performance and service effectiveness once their products
have been sold. As a result, they fail to capture value throughout the entire
service lifecycle where a majority of product-related profits can be realized.
To address this challenge, 4CS has developed an approach to warranty and
service lifecycle management that leverages a product-centric data model to
capture service history and product updates in the form of an “as-maintained”
bill of material (BOM). Bringing this important data back into the enterprise
enables continuous product and service improvement.
“OEMs are increasingly recognizing the revenue and profit
opportunity in managing effective service operations,” wrote Joe Barkai,
practice director, Product Lifecycle Strategies, IDC Manufacturing Insights.
“Moreover, they realize the broad value of maintaining an insight into the
operation of the equipment they sell throughout its useful life. By collecting
and sharing warranty data and other product support history across the enterprise,
an OEM can close the loop between service and engineering. This not only
increases service profitability, but also leads to better products and higher
total customer satisfaction.”
4CS’s technology complements PTC’s existing service
information solutions which empower an OEM’s product-support ecosystem with
intuitive, configuration-specific service procedures, 3D parts lists, and
interactive training materials. It also complements PTC’s quality lifecycle
management solutions which manage every aspect of product quality, reliability,
and safety to ensure products meet the requirements set for them. The
combination will enable greater visibility into product knowledge across the
product and service lifecycles.
“Capturing intelligence about actual post-sale product
performance and service effectiveness – ultimately delivering that information
back to product development – can deliver true long-term competitive advantages
for OEMs,” said Jim Heppelmann, president and CEO, PTC. “With this acquisition,
PTC is separating itself from other PLM vendors in its ability to support
manufacturers across the entire product lifecycle.”
Once integrated, 4CS and PTC solutions will enable companies
· Develop and
provide guidelines and service policy coverage before service is performed to
comply with plans and procedures.
warranty and service processes to capture complete service history and update
as-maintained BOMs automatically.
product and service performance by leveraging data captured for reliability and
PTC (Nasdaq: PMTC), The Product Development Company,
develops, markets and supports product development software solutions and
related services that help companies achieve their product development
strategies and optimize their processes. Using the company’s tightly integrated
CAD and enterprise PLM solutions, organizations are better able to create and
manage product information throughout the lifecycle for optimal product development
success. For more information, please visit www.ptc.com.
Forward Looking Statements and Risks
Statements in this press release about the expected
integration of the solutions, including any features or functionality, and the
effect of the acquisition on PTC’s fiscal 2011 and 2012 financial results are
forward-looking statements and actual results may differ as a result of changes
or delays in the integration of the solutions or actual revenues and expenses
in those periods being higher or lower than PTC expects.
PTC, The Product Development Company and all other PTC product names
and logos are trademarks or registered trademarks of Parametric Technology
Corporation or its subsidiaries in the United States and in other countries.