CIMdata to Host Free Webinar on PLM for After-Sales on Apr 11, 11AM EDT

CIMdata to Host Free Webinar on PLM for After-Sales on Apr 11, 11AM EDT
0 comments, 01/04/2019, by , in News, PLM

ANN ARBOR, MI, USA, Apr 1, 2019 – CIMdata, Inc., the leading global PLM strategic management consulting and research firm, announces an upcoming free educational webinar, “The As-Maintained BOM: Managing the Product Lifecycle After the Sale.” The webinar will take place on Thursday, April 11, 2019, at 11:00 a.m. (EDT) and will last for one hour.

Many of CIMdata’s industrial consulting clients have aspirations of improving profitability by capturing after-sales revenue including service, repairs, and upgrades. While a few companies are known for effective service and support operations, most only have a notion or aspiration about how to capture much of the potential opportunity, even when they have a functioning service organization.

To meet the vision of improved revenue from service operations a lifecycle configuration strategy that leads to configuration-controlled after-sales BOMs must be put into place. Key processes need to be introduced, the organization needs to be aligned with the vision, processes, and the technology used to manage product definition, especially the configurations of the service BOM (sBOM) and as-maintained BOM. Once these foundational architectural elements are in place, then a continuous improvement process that focuses on lifecycle optimization can be used to harvest short- and long-term benefits.

BOM configuration management over the product lifecycle is a foundational capability. The state-of-the-art solutions being implemented today include digital twin and digital thread support. Physical product instances are connected to the appropriate product structures including the as-designed, as-manufactured, and as-maintained configurations, as well as sBOM to create a digital twin that is enabled and maintained by the digital thread.

This webinar will identify common issues across the lifecycle that must be addressed in order to achieve configuration control of BOMs across the lifecycle and will also describe how a properly implemented PLM solution can address the issues and support the digital thread to enable a digital twin strategy thus, improving a company’s top and bottom line.

This webinar will help attendees:

  1. Better understand how PLM can be used to support service and after-sales operations.
  2. Understand why product configuration across the lifecycle is critical.
  3. Understand why getting the as-designed, as-manufactured, and as-maintained BOMs under configuration control with a single enterprise change management process is critical to improving profitability and fewer customer complaints.
  4. Understand how PLM can help improve service and spare part inventory management.

According to Tom Gill, CIMdata’s Practice Manager for PLM Enterprise Value & Integration, and the host for this webinar, “Capturing service and spare part revenue is a common way for capital and durable goods producers to generate additional revenue and improve profitability. Ensuring that spare parts are available, and downtime minimized are also good strategies to improve customer satisfaction. While the vision is straightforward, effective execution has many moving parts that need a proper strategy and solution architecture to function effectively. CIMdata is observing that service leaders are extending their PLM solutions to enable digital thread capabilities that support digital twins of fielded products allowing the creation of additional value-added services such as predictive maintenance.”

Mr. Gill has over 25 years of experience applying computer-based solutions to engineering and manufacturing. Before joining CIMdata he worked as an independent PLM consultant, after spending over 20 years at high-volume manufacturing companies. Mr. Gill has worked on projects in numerous industries, including fabrication & assembly, food & beverage, defense, chemical, and medical devices. He has executed PLM strategy projects, solution evaluation and selection projects, deployment planning, and training development for industrial clients.

This webinar will be useful to a wide audience including executives, directors, and managers responsible for product development, realization, and aftersales, business owners and executives, product and service planners and managers, product and service portfolio managers, PLM team leaders, PLM team members, product managers, IT leadership, solution providers, and anyone else who wants to learn about how PLM can improve after-sales and service operations.

During the webinar attendees will have the opportunity to ask questions about the topics discussed.

  1. To find out more, visit:
  2. To register for this webinar, visit

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