AMC Bridge Announces 2020 Customer Satisfaction Survey Results
WALTHAM, MA, USA, Feb 5, 2021 - AMC Bridge, a vendor of choice for software solutions in the areas of computer-aided design, engineering, manufacturing, and construction, has conducted an annual Customer Satisfaction Survey to get feedback on its service.
Customer satisfaction is a crucial indicator of the company’s overall operations. To keep the finger on our services’ pulse, AMC Bridge conducts annual customer satisfaction surveys. They help us examine our performance and introduce timely improvements to our business and development processes.
The 2020 survey was particularly important for AMC Bridge since we made several COVID-necessitated changes and wanted to make sure that they did not affect our performance.
We were pleased to learn that:
- 98% of the respondents confirm that AMC Bridge is as efficient as usual despite switching to working from home.
- 95% of the respondents are satisfied with the services AMC Bridge provides, which has surpassed our result in 2019 (93%).
- 93% of the clients would likely recommend AMC Bridge to others as a software development company.
- 88% of the respondents will definitely develop more projects with AMC Bridge in the future.
When asked why they chose AMC Bridge among other software development vendors, most of our clients indicated Recommendation and Reputation as the decisive factors.
On top of the general boost in customer satisfaction, the survey also revealed an increase in satisfaction with the AMC Bridge service quality.
The results are even more impressive in view of the fact that, in 2020, a record number of clients responded to our survey.
Many of our clients also chose to express their appreciation for partnering with AMC Bridge, and we are proud to share them with you:
“We are looking forward to working with you in the future.”, Hiroshi Sakata, Solution Division Development Division, Applied Technology Co. Ltd.
“By collaborating with the company that is active around the world, we were able to obtain new discoveries and the desired quality results. Extremely high capacity and reasonable operating costs.”, Hironobu Yoshizawa, Manager, Robotics Business Dept., Hirata.
Commenting on the survey results, Igor Tsinman, AMC Bridge President, said: “AMC Bridge is committed to providing high-quality services, no matter what challenges life may throw at us. In 2020, the world had to face the pandemic no one could have predicted a year ago. AMC Bridge has regrouped and readjusted to protect our employees and our Clients’ businesses. We do our very best to help our Clients thrive, and the overwhelmingly positive response we received from them validates our strategic direction.”
About AMC Bridge
AMC Bridge is a vendor of choice for software development services in the areas of computer-aided design, engineering, manufacturing, and construction. Since 1999, we have been delivering solutions for CAD, CAE, CAM, PDM, BIM, and PLM applications. We have participated in the development of commercial software products and custom solutions for the engineering markets based on a variety of platforms, from desktop and web to mobile and cloud. For more information, visit https://www.amcbridge.com.